Nelson Manor Care Home

We found the following examples of good practice

● The registered manager had established robust infection prevention and control procedures, which were understood and adhered to by staff. All staff had completed training on the use of personal protective equipment (PPE) and were deployed in specific areas of the home. On the day of our visit, the staff were well organised and were wearing appropriate PPE. The home had plentiful supplies of the items required. ● The home was hygienic and had a good standard of cleanliness in all areas seen. Additional housekeeping staff had been employed and the frequency of cleaning had been increased. Specialist cleaning equipment had been purchased to sanitise surfaces and rooms. ● At the time of the inspection, local lockdown restrictions prevented visits from relatives. However, the registered manager and the staff team had developed creative ways to enable people to stay in contact with their friends and family members. ● Risks to people using the service had been assessed and appropriate preventative measures had been implemented. A traffic light system displayed on people's bedroom doors, alerted staff to people at high risk. ● A member of the management team carried out a detailed infection control audit on a monthly basis. An action plan was drawn up to address any shortfalls and records were compiled when the actions had been completed.

The five questions we ask about services and what we found