Short Breaks - 8 Broadlands Walk

People's experience of using this service: The outcomes for people using the service reflected the principles and values of Registering the Right Support. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. We saw that people were given choices in their everyday lives and their independence and personal development was well supported and participation within the local community was very actively encouraged. The service had gone to great lengths to get find out what people wanted out of life and to take steps to achieve that.

Staff were aware of people's life history and their preferences. They used this information to develop positive relationships and deliver person centred care. People told us staff were kind, their friends and they felt well cared for.

Staff assessed and reviewed people's physical, mental health and social needs and updated care plans when changes happened. Records confirmed people's choices were always considered and they and/or their representatives had been fully involved in deciding on their care.

Risk assessments were in place for people who used the service and described potential risks and the safeguards in place. The provider had safeguarding systems to protect people from the risk of abuse and staff had received training on this and knew what action to take

There were sufficient numbers of suitably trained and experienced staff available to meet the needs of people who used the service. Staff received regular supervisions and appraisals to support their practice.

The provider had an effective recruitment and selection procedure. Relevant checks were carried out when staff were employed to help make sure they were suitable to work in the home.

People were supported to receive their medicines correctly by staff who had received training and had competency checks before undertaking this task. Staff worked with other agencies and health professionals to support people to receive the treatment and support they needed

The home was clean and maintained and suitable environmental adjustments had been made for the people who used the service. Appropriate health and safety checks had been carried out and advice sought from appropriate agencies. Staff had received training in infection control.

The registered provider had procedures in place for assessing a person's mental capacity in line with the

Mental Capacity Act 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

People told us they enjoyed the meals provided and their dietary needs and choices had been catered for. Information on people's nutritional and hydration needs was clearly stated in their care plans.

People's social and emotional needs were considered as part of the overall service. The staff helped people staying in the home to maintain their friendships and independence and encouraged them to care for themselves where possible and make their own daily choices. Advocacy services were available if needed

Complaints were managed in line with the service's procedures and records confirmed the outcomes of the concerns. People told us what they would do if they had any concerns. Staff felt supported by the management team and were comfortable raising any concerns.

The provider had systems to assess and monitor quality and people told us they were asked for their views about the support they received. The staff completed audits within the home to support quality monitoring.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk