Conewood Manor Nursing Home

The home was originally an Edwardian house. Various extensions have been made at different times over the years to create the care home as it is today, further plans were in place to extend the home further by creating a ground floor lounge. The home offers accommodation on three levels.

People appeared safe and contented living in Conewood Manor Nursing Home. There were enough staff, safely recruited, to ensure people had their needs met in a timely way. People and relatives praised staff for being kind and caring. Pleasant and appropriate interactions were observed between staff and people.

Staff clearly described how they could report any concerns internally to the management team and externally to local safeguarding authorities. Staff were supported through regular training, supervision and appraisals to provide safe care. Their skills and knowledge were regularly reviewed through competency assessments carried out by the nursing staff and the registered manager.

The registered manager carried out regular audits to evaluate the service provided and continuous monitoring helped to improve the quality of care delivered and people's experiences. The registered manager was responsive to advice and guidance from external professionals and was keen to embrace new learning. Lessons learned were shared with staff at regular meetings.