Premier Court Care Home

The provider's quality monitoring systems were not always being effectively used at Premier Court Care Home to drive forward improvements in areas such as environment, staff feedback and some aspects of care provision. Concerns raised by staff in a 2020 survey had not been addressed, shortfalls in the environment had not been escalated for action.

The service has experienced instability at manager level for the past two years. This has not had a positive effect on the staff team who feel their confidence and trust in the support provided has declined. The staff team report low morale.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People appeared safe and contented living at Premier Court Care Home. There were enough staff, safely recruited, to ensure people's needs were met in a timely way. People and relatives praised staff for being kind and caring. Pleasant and appropriate interactions were observed between staff and people.

Staff clearly described how they could report any concerns internally to the management team and externally to local safeguarding authorities. Staff were supported through regular training, supervision and appraisals to provide safe care. Their skills and knowledge were regularly reviewed through competency assessments carried out by the nursing staff