Hilltop
- Care home
- 6 beds
- No nursing
- Registered since 2023
- Hedge End, Hampshire, South East
Outstanding
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 months
since the latest rating was published.
25 of 420
rated care homes in Hampshire are rated Outstanding, like this one.
Hilltop: inspection record
Rated Outstanding in May 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Sennen Lodge Good, 0.3 miles away
- – Langdown House Not yet rated, 0.5 miles away
- G West Road Good, 0.6 miles away
- RI Bonhomie House Requires improvement, 0.7 miles away
- G The Grange Nursing Home Good, 0.7 miles away
What inspectors found
From the Care Quality Commission's assessment published 29 May 2026 (assessment visit 9 March 2026). Quoted under the Open Government Licence.
Date of assessment: 9 to 19 March 2026
We undertook this assessment because the service had not been inspected since it was registered in 2023.
The provider had a very clear shared vision, strategy and culture committed to quality, care and respect that enabled the principles of Right Support, Right Care, Right Culture to become a reality for people. There was a strong proactive and positive culture of safety, based on openness, honesty and learning leading to improvement. The provider and staff shared a commitment to safeguarding people and upholding their right to live in dignity, free from neglect and abuse. This was reflected in the strong emphasis amongst staff at all levels on least restrictive practice, positive behavioural support, and preventing the development of a closed culture where abuse and neglect were ignored.
- Safe Good
- Effective Outstanding
- Caring Good
- Responsive Good
- Well-led Outstanding
Read the rest of CQC's summary
A highly personalised, holistic approach to each person’s care resulted in positive outcomes for them. Managers and staff shared the expectation that thorough monitoring of people’s care, treatment and outcomes could lead to further improvements for people. People’s named key workers passionately advocated for them and set goals and objectives with their circle of support that reflected the life they wanted to live. Staff celebrated people’s achievements and proudly described how people had been supported to develop skills and enhance their lives.
There was an emphasis on people having the best possible health and well-being outcomes to boost their quality of life. Staff worked innovatively and collaboratively towards this with health and social care professionals.
The provider continued to review and plan the service to meet people’s needs. They prioritised safeguarding, appointing two managers as safeguarding leads across their services to oversee ongoing learning and improvements to care arising from safeguarding incidents. They were recruiting more specialist staff such as a recent appointment of a speech and language therapist and a learning disability nurse consultant. This ensured people had prompt and unlimited access to specialist input to further individualise their support.
We have assessed the service against Right Support, Right Care, Right Culture guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
-
Effective
Outstanding
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated outstanding. This meant people’s outcomes were consistently better than expected compared to similar services. People’s feedback described it as exceptional and distinctive.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Outstanding
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated outstanding. This means service leadership was exceptional and distinctive. Leaders and the culture they created brought about and improved high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Kayleigh Osman
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Rymacare Limited
- Ownership type
- Organisation
- Companies House number
- 10351412 (opens Companies House)
Rymacare Limited runs 4 services, all in the South East. 3 are rated Good or Outstanding and 1 has no rating yet.
Other services run by Rymacare Limited
- G Parkview Good. Care home, Southampton
- G Roberts Lodge Good. Care home, Southampton
- – The Oaks Not yet rated. Care home, Hampshire
Getting help from Hampshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hampshire County Council
- Ask for a care needs assessment
- Phone: 0300 555 1386, Monday, Wednesday and Thursday 8.30am to 5pm, Tuesday 9.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Hampshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Hilltop provide nursing care?
- No. The Care Quality Commission lists Hilltop as a care home without nursing.
- How many beds does Hilltop have?
- The Care Quality Commission's register lists 6 beds at Hilltop.
- When was Hilltop last inspected?
- The Care Quality Commission's latest rating for Hilltop was published on 29 May 2026.
- Who runs Hilltop?
- Hilltop is run by Rymacare Limited. It runs 4 services, all in the South East.
- What is Hilltop's CQC rating?
- Its overall rating from the Care Quality Commission is Outstanding, published on 29 May 2026.
Contact
- Address
- Hilltop, Pinewood Park, Southampton, SO19 6AL Map (opens Google Maps)
Compare nearby
- G Sennen Lodge Good, 0.3 miles away
- – Langdown House Not yet rated, 0.5 miles away
- G West Road Good, 0.6 miles away
- RI Bonhomie House Requires improvement, 0.7 miles away
- G The Grange Nursing Home Good, 0.7 miles away