West Road

We found the following examples of good practice.

The provider had robust procedures to follow before accessing the premises. We were asked for and provided proof of vaccination, evidence of a negative lateral flow device, LFD, test taken the day of the inspection and to complete a COVID-19 questionnaire about our health and whether we had contact with people who had a positive COVID-19 status.

The premises were very clean. The kitchen had been replaced within the past two years and still looked new. It had easy to clean surfaces and flooring, and was uncluttered making maintaining hygiene easier.

People's rooms were clean and tidy and they participated in cleaning tasks such as vacuuming and putting the rubbish out.

The provider supported people to be active participants in the life of the home and had plans to work with one person and support them to become a COVID-19 champion. They would have some responsibility with staff support, for example, ensuring that checks and tests were completed using an appropriate recording system. They had already worked with staff to complete fire alarm checks, water temperatures and checking first aid kits.

The provider had good communication systems and through their quality team had appointed specific leads for COVID-19 who ensured they were current with all guidance and procedures. These staff were available for services to answer questions about the pandemic and what actions were needed in different scenarios.

Staff at the service had worked hard with people to ensure their safety from COVID-19. Social stories had been used with people to ensure they had an understanding of why things had changed such as community participation, and why they and staff had to wear face masks and other personal protective equipment.

Staff enabled both colleagues and people using the service to effectively wash hands. They sourced a UV lamp and dye and supported people to check how well they washed their hands and to improve their technique.

There were numerous posters around the service reminding people of guidelines around social distancing, handwashing and other important aspects of practice. There was also a checklist completed three times daily to indicate that frequently touched points including door handles, toilets, chair arms and phones were

sanitised.

We were assured that this service met good infection prevention and control guidelines.

The five questions we ask about services and what we found