Whitehouse Residential Home

People and relatives said staff knew their needs well and had the right skills and experience to support them. The service had good relationships with health and social care professionals which supported people to manage their healthcare needs. People were involved in menu planning and there were activities based around food which people said they enjoyed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Everyone we spoke with was extremely positive about the care provided. They said staff encouraged them to make their own decisions and supported them to remain independent. People went out into the community with their relatives or to meet up with their friends. People said they had confidence in staff and felt able to rely on them when they were unwell or needed extra support.

The individualised care and support which people received was the ethos of the service. People had choice about all aspects of their care and said they were listened to by staff. Complaints and feedback were quickly addressed to improve people's care experiences.

The staff team worked very well together to ensure people were at the heart of their care. All aspects of the service were continually monitored to make sure people's care remained good. Feedback was taken on board and used to make improvements. The service had good links with the local community; people and staff had been planning an event to raise funds for the garden which the local community were invited to.