Springbank House

The service was last inspected in July 2024 and rated Good. This inspection was planned to follow up on concerns regarding peoples’ safety and well-being, the culture and the management of risk in the service. At this inspection, whilst we identified areas to improve, the rating has remained Good. We were informed of changes that will be implemented in January 2026 that will address the shortfalls found.

People’s safety was not consistently considered and risk was not managed pro-actively. There were no records of lessons learned following incidents. Care plans and risk assessments were not all up to date or consistent with each other. Whilst staff and people said they could speak up; they also said action had not always been taken. Actions from meetings were not always shared or formally actioned. The governance and overview of processes had not ensured safe and consistent care. The in-house audits were not consistently robust and had not identified the shortfalls found and discussed during the inspection process. The provider took immediate action to make improvements where issues had been identified in the on-site visits. For example, specific care documentation and risk assessments.

There were sufficient numbers of staff deployed and training was either up to date or booked. New staff received an induction and training which enabled them to manage people’s health and social care effectively and in a responsive way. The home was clean and provided a comfortable environment. Staff treated people with kindness and compassion, and there was a positive and friendly culture in the service. Staff spoke positively about working as a team.