Elizabeth Court Rest Home

Staff had a good understanding of people's support and care needs. Staff managed risks well and knew who to report any safeguarding concerns to. Lessons were learnt when things went wrong, and staff were supported to develop their knowledge and skills through regular training and supervision.

There were enough staff to provide the care people wanted and robust recruitment procedures made sure only suitable staff were employed at the home. Medicines were managed safely, and infection control procedures reduced the risk of infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with kindness and care; their privacy and dignity were respected, and independence encouraged. Staff liaised with health and social care professionals as needed and they worked together to provide the care people wanted. A healthy diet was promoted, meals were based on people's likes and dislikes and people had enough to eat and drink.

People and relatives were aware of the complaints procedure and said they had not needed to make a complaint.

The culture at the home was inclusive and centred on people, their views and wished. Feedback was consistently sought from people, relatives, staff and health and social care professionals and staff worked in partnership with other professionals and groups.

The quality assurance system was effective and assisted the provider and registered manager to identify areas where improvement was needed, and action had been taken to address these.