Harlow Hall
- Care home
- 66 beds
- No nursing
- Dementia care
- Registered since 2023
- Aldershot, Hampshire, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
13 months
since the latest rating was published.
336 of 420
rated care homes in Hampshire are rated Good, like this one.
Harlow Hall: inspection record
Rated Good in September 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G SeeAbility Fairways Residential Care Home Good, 0.1 miles away
- G Dimensions 1-2 Westbury Way Good, 0.4 miles away
- G Orangery Care Home Good, 0.5 miles away
- RI Remyck House Requires improvement, 0.7 miles away
- G Maple House Good, 0.7 miles away
What inspectors found
From the Care Quality Commission's assessment published 3 September 2025 (assessment visit 27 February 2025). Quoted under the Open Government Licence.
The inspection of Harlow Hall took place on 17 March 2025. The inspection took place in part due to concerns raised regarding people’s safety. We did not find evidence that people were at risk from these concerns and the provider had taken action to minimise risks going forward. Harlow Hall is a residential care home providing personal care to up to 66 people. At the time of our inspection there were 51 people living at the home.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
Risks to people’s safety and wellbeing were managed well although this was not always recorded in people’s care records. Accidents and incidents were also recorded and reviewed to minimise the risk of them happening again. Whilst changes had been made due to patterns of concerns emerging from incidents, theses were not routinely reviewed to identify any trends. Safeguarding concerns were reported in line with requirements and staff were aware of their responsibilities in keeping people safe. Safe systems were in place to manage maintenance and infection prevention and control. Staff received training and a detailed induction when joining the provider. They felt this, along with regular supervision, supported them in their roles. Audit systems were in place to review the care people received and monitor the systems within the service. Where concerns were identified, action was taken to make improvements. There was a strong management presence within the service, with additional support provided from the regional and quality teams.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Chris Ahenkorah
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Hartford Care (9) LtdBrand: Deer Capital
- Ownership type
- Organisation
- Companies House number
- 14247018 (opens Companies House)
Hartford Care (9) Ltd runs 2 services in England, 1 of them in the South East. 2 are rated Good or Outstanding.
Other services run by Hartford Care (9) Ltd
- G Cotswolds Rise Residential Care Home Good. Care home, Wiltshire, South West
Getting help from Hampshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hampshire County Council
- Ask for a care needs assessment
- Phone: 0300 555 1386, Monday, Wednesday and Thursday 8.30am to 5pm, Tuesday 9.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Hampshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Harlow Hall provide nursing care?
- No. The Care Quality Commission lists Harlow Hall as a care home without nursing.
- How many beds does Harlow Hall have?
- The Care Quality Commission's register lists 66 beds at Harlow Hall.
- When was Harlow Hall last inspected?
- The Care Quality Commission's latest rating for Harlow Hall was published on 3 September 2025.
- Who runs Harlow Hall?
- Harlow Hall is run by Hartford Care (9) Ltd. It runs 2 services in England, 1 of them in the South East.
- What is Harlow Hall's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 3 September 2025.
Contact
- Phone
- 01252 237100
- Address
- 1 Ordnance Road, Aldershot, GU11 1TW Map (opens Google Maps)
Compare nearby
- G SeeAbility Fairways Residential Care Home Good, 0.1 miles away
- G Dimensions 1-2 Westbury Way Good, 0.4 miles away
- G Orangery Care Home Good, 0.5 miles away
- RI Remyck House Requires improvement, 0.7 miles away
- G Maple House Good, 0.7 miles away