Dimensions 1-2 Westbury Way

The service is made up of two bungalows located on a residential street, each accommodates three people and are linked via an office area. Each bungalow has its own dining room, kitchen and bathroom facilities. People have their own bedrooms and access to a secure garden area.

We received consistently positive feedback from staff, relatives and professionals that people received safe care and support from staff that knew them and their needs well. Risks to people were identified, assessed and managed and people had access to appropriate levels of skilled staff to meet their needs. People were supported to manage and receive their medicines safely, and there were clear safeguarding systems in place to report and respond to any risk of abuse.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: We received feedback from people's relatives that the care provided to their loved ones was person-centred and staff knew people and their needs well. We observed staff treated people with kindness and compassion, however our judgement on this aspect of the 'Right support, right care, right culture' guidance is limited as this was a focused inspection that considered the areas of safe and well-led only.

Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff promoted inclusivity which recognised the importance of providing opportunities for people to lead empowered lives.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk