Newstead Lodge Nursing Home

People's experience of the service and what we found: People were supported by staff who knew them well and were kind and attentive to them. People's safety and care needs were identified, their care was assessed and planned, and their needs were met. There was an approach to supporting people, so their individual preferences and lifestyles were respected, whilst their safety needs were balanced with positive risk taking.

Staff understood how to protect people from abuse and were confident the provider would take action to protect people, should this be required. Staff were also confident to refer to other agencies to keep people protected.

The provider had safe recruitment systems to ensure staff were suitable to look after people. There were enough staff on duty to support and meet people's needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's freedom was not unnecessarily restricted, and people were not physically restrained.

People lived in a safe, clean and maintained environment. Regular checks ensured the environment was safe. People were encouraged to personalise their rooms and some people were involved in decorating their rooms.

Staff worked with people, relatives and health and social care professionals to maintain people's health and wellbeing.

We found there was a positive and person-centred culture, which focused on meetings people's needs. People and relatives spoke positively about the service and staff team. People's views and feedback was sought on the service they received.

People were involved in how their care was received and how they lived their day, such as what they wanted to do and where they wanted to go.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk