Clarendon Manor

People's experience of using the service and what we found Relatives told us they felt their loved ones were well looked after and received safe care from staff who were kind, caring and proactive. Some of the staff team had worked at Clarendon Manor for a long time so were able to provide consistent care. However, due to staffing pressures the home was relying on a lot of agency staff which sometimes impacted on the quality of care provided.

Staff had good knowledge of keeping people safe and managing risks to their health and safety. Overall, risks were assessed with guidance to support people contained in risk management plans, but we found some risk management plans for catheter care required further detail.

Although some quality assurance processes and audits took place, improvements were needed to ensure they were effective and helped mitigate risks to people. A new pressure mattress audit was implemented during the inspection and the registered manager planned to introduce audits of accidents, injuries and falls in response to our feedback.

Feedback from people, their relatives and staff about the management of the home was positive and management were described as approachable and supportive. When relatives reported any issues or concerns to management, they felt those concerns were listened to and acted on.

Staff felt they worked well as a team. They enjoyed working at Clarendon Manor and described the home has having a friendly atmosphere.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at the last inspection The last rating for this service was good (published 23 March 2019).