Bramhall

People's experience of the service and what we found: There were enough staff at the home to keep people safe and to meet their needs in a timely manner. Risks to people had been identified and care and equipment were provided to keep people safe. Medicines were safely managed and administered to people in line with their prescription. The home was clean and staff worked in line with guidance to minimise the risk of infection.

Staff had received training in how to keep people safe from abuse and the registered manager worked with the local safeguarding agency to keep people safe. They registered manager was open and honest with people when incidents occurred and took action to reduce the likelihood of similar incidents occurring in the future.

The registered manager had systems in place to monitor the quality and safety of care provided. This included gathering the views of people using the service. Additionally, the registered manager kept up to date with changes in best practice and legislation to ensure people received the safest care possible.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk