Maple Leaf House

The building is purpose built and set over three floors with lift access to all floors. People have their own rooms with private facilities and there is a courtyard and garden area.

People were safe. Risk assessments were in place and reviewed regularly to ensure safe care continued.

Staff had received training and could recognise signs of abuse and knew when and how to report it.

Safe recruitment procedures meant that suitable staff were employed.

Medicines were managed, stored and disposed of safely.

Infection control measures were in place.

People's choices, lifestyle, religion and culture as well as their personal and health care needs were planned into care delivery.

People were supported to access health care services when needed.

Staff had been trained and had the skills needed to do their job.

People's needs were met by good planning and coordination of care.

Pre-admission assessments took place to ensure the service could meet people's needs prior to care starting.

A complaints procedure was in place and complaints were responded to in line with the policy.

The provider, management team and staff had developed an open and honest culture, people and staff found them friendly and supportive.

The manager had good oversight of the service from the quality monitoring processes.

Learning and skill development was actively encouraged, and staff felt confident in their role.

The manager worked in partnership with other professionals to strive for good outcomes for people who used the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.