Abbey Park

People's experience of using this service: ●People felt safe but risk management plans were not always available to ensure a consistent and safe approach by staff in managing risk. ●Staff knew people well and there were enough care and nursing staff on duty to meet people's needs. ●Staff were recruited safely and received comprehensive training and support to care for people effectively. This included checks to ensure nurses were appropriately registered to work at the home. ●The environment was clean and staff followed good infection control practice. ●Overall medicines were managed safely, and people had access to healthcare professionals when needed. ●People's needs were assessed before they moved into the home to make sure their needs could be met. ●People's nutritional and hydration needs were met as staff supported those who needed assistance. ●Staff cared about people and were responsive to their needs. Overall, care plans supported staff to provide personalised care. ●People were supported to be independent, their privacy was respected, and their dignity was maintained. ●People's end of life wishes were identified and within care records to help ensure their wishes were respected at the end stage of life and following their death. ●People had access to a variety of activities and had some opportunities to maintain links with the community. ● People were happy with the care they received and with the management of the service. ●Complaints were managed in accordance with the provider's procedure. ●There were systems to monitor the quality and safety of the service and views shared with us were mostly positive, although some people and relatives didn't feel they were provided with opportunities to share their views. ● Staff were given opportunities to discuss areas of improvement to learn lessons when things had gone wrong. ●Feedback people had provided at meetings had been listened to and action taken where possible in response this.

At this inspection we found the evidence supported an overall rating of 'Good'. More information in 'Detailed Findings' below.