Cheverells Care Home
- Care home
- 38 beds
- No nursing
- Registered since 2015
- Northam, Devon, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection moved it down from Good to Requires improvement.
9 months
since the latest rating was published.
28 of 283
rated care homes in Devon are rated Requires improvement, like this one.
Cheverells Care Home: inspection record
Rated Requires improvement in January 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Northam Lodge (Good, 0.2 miles away) and Acorn Manor (Good, 0.3 miles away).
Nearest care homes:
- G Northam Lodge Good, 0.2 miles away
- G Acorn Manor Good, 0.3 miles away
- G The Warren Good, 0.5 miles away
- – The Gables Not yet rated, 0.6 miles away
- G Rosehill Bideford Ltd Good, 0.7 miles away
What inspectors found
From the Care Quality Commission's assessment published 7 January 2026 (assessment visit 31 July 2025). Quoted under the Open Government Licence.
Cheverells Care Home is a residential service located in North Devon. They are registered to provide accommodation for persons who require nursing or personal care for up to 38 people. At the time of this assessment, there were 36 people living at the service. We assessed all quality statements under the five key questions of safe, effective, caring, responsive and well-led. Date of on-site assessment visits,30 September 2025 and 1 October 2025. Further review of documents took place off site, 7 until 30 October 2025. Our Expert by Experience spoke by phone with people and their relatives living at Cheverells Care Home on 2 October 2025
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
At our last inspection, Cheverells Care Home was rated good (published June 2018). At this assessment, we found 3 breaches of the legal regulations in relation to safe care and treatment, good governance and staffing. The home is now rated requires improvement.
This assessment was unannounced due to concerns around infection, prevention and control, management oversight and staffing.
The service has a registered manager who is also the nominated individual. During the assessment we identified areas of risk associated with monitoring infection, prevention and control, the safe administration of medicines, staffing and management oversight. The systems and processes in place were not always sufficient to effectively monitor the quality of the service.
However, detailed assessments were completed with people, and their relatives, prior to people starting to use the service. Records included information about people’s health conditions, and staff worked well with health and social care professionals. Assessments of people’s capacity, and Deprivation of Liberty Safeguards (DoLS) applications were made where required.
There was a friendly and relaxed atmosphere throughout the home. We observed staff supported people in an unhurried and respectful way. Staff were friendly, polite and pleasant. They treated people with empathy and compassion and spoke fondly about the people they supported. People’s individuality and personal, cultural, social and religious needs were understood, valued and respected.
We have identified breaches of regulation at this assessment in relation to safe care and treatment, staffing and governance.
We have asked the provider for an action plan in response to the concerns found during this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to managing medicines, staffing and infection, prevention and control.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance.
Questions to ask when you visit
- Safe was rated Requires improvement on 7 January 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 7 January 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Warunee Jackson
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 6 November 2018. Latest assessment published 7 January 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Cheverells Care Limited
- Ownership type
- Organisation
- Companies House number
- 07979285 (opens Companies House)
Getting help from Devon County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Devon County Council
- Ask for a care needs assessment
- Phone: 0345 155 1007, Monday to Thursday 9am to 5pm, Friday 9am to 4pm
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Cheverells Care Home provide nursing care?
- No. The Care Quality Commission lists Cheverells Care Home as a care home without nursing.
- How many beds does Cheverells Care Home have?
- The Care Quality Commission's register lists 38 beds at Cheverells Care Home.
- When was Cheverells Care Home last inspected?
- The Care Quality Commission's latest rating for Cheverells Care Home was published on 7 January 2026.
- Who runs Cheverells Care Home?
- Cheverells Care Home is run by Cheverells Care Limited.
- What is Cheverells Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 7 January 2026.
Contact
- Phone
- 01237 472783
- Address
- Limers Lane, Northam, Bideford, EX39 2RG Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Northam Lodge (Good, 0.2 miles away) and Acorn Manor (Good, 0.3 miles away).
Nearest care homes:
- G Northam Lodge Good, 0.2 miles away
- G Acorn Manor Good, 0.3 miles away
- G The Warren Good, 0.5 miles away
- – The Gables Not yet rated, 0.6 miles away
- G Rosehill Bideford Ltd Good, 0.7 miles away