The Warren

We found the following examples of good practice:

•The service was booking visitors in at a specific time that suited people. There were designated visiting times and named visitors for each person. •Visiting took place within the entrance foyer of the building and this had been made safe within current guidelines. •Before visitors entered the main building, they had their temperature taken and were asked a series of questions to ensure they had no symptoms of Covid-19. •Visitors to the home were asked if they would like to undergo immediate testing for Covid-19. The service had recently purchased test kits to facilitate this. These gave a positive or negative result in approximately 10 minutes. •People who were at the end of their lives could have their visitors enter their rooms directly from the outside to avoid entering other areas of the home. •The service facilitated people to keep in touch with their relatives and friends. A variety of electronic applications were used to support this. •The service had emergency contingency plans in place to support people within three separate areas of the home if necessary. This had been tested recently; staff were asked for their feedback on how the process had gone and if it could be more efficient. •The service had a dedicated infection control champion who kept updated on infection control practices and procedures.

The five questions we ask about services and what we found