Elm Tree House
- Care home
- 9 beds
- No nursing
- Dementia care
- Registered since 2014
- Taunton, Somerset, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
21 of 181
rated care homes in Somerset are rated Requires improvement, like this one.
Elm Tree House: inspection record
Rated Requires improvement in March 2023, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Northway House (Good, 0.3 miles away) and Ashleigh House (Good, 0.5 miles away).
Nearest care homes:
- G Northway House Good, 0.3 miles away
- G Ashleigh House Good, 0.5 miles away
- G Westleigh House Good, 0.5 miles away
- G Barley House Good, 0.7 miles away
- G Laural House Good, 0.7 miles away
About the service
From the Care Quality Commission's inspection report published 15 March 2023. Quoted under the Open Government Licence.
Elm Tree House is a residential care home providing personal care to up to 9 people. The service provides support to people living with mental health difficulties. At the time of our inspection there were 8 people using the service.
What inspectors found
Risks to people were not always properly assessed to protect them from avoidable harm. Not all environmental risks for people using the service were safe, ensuring their safety, comfort and wellbeing. The registered manager was responsive to our feedback and took action to address the issues identified.
Read the rest of CQC's summary
People's risk assessments were not always accurate and did not always provide staff with the information they required to safely meet people's needs. They were not always reviewed and updated following accidents and incidents.
Recruitment procedures were not always robust, and concerns were raised regarding staffing levels.
Peoples medicines were mostly administered safely by staff, although best practice guidance was not always being followed in relation to a clinical task delegated by a health professional.
The governance system had failed to identify the areas for improvement that we found during the inspection. The provider was responsive to address the shortfalls found within this inspection and took immediate action.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us they felt safe and liked living at Elm Tree House. Staff supported people in a kind and compassionate way, considering their dignity and respecting people's rights. Throughout the inspection we observed kind, relaxed, compassionate and caring interactions between people and staff.
Infection control procedures and measures were in place to protect people from infection control risks.
Staff understood how to protect people from poor care and abuse. Staff had training on how to recognise and report abuse and they knew how to apply it.
Questions to ask when you visit
- Safe was rated Requires improvement on 15 March 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 15 March 2023. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Zoe Stacey
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Mental Health, Older People, People who misuse drugs and alcohol, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 15 March 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Partnership
Getting help from Somerset Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Somerset Council
- Ask for a care needs assessment
- Phone: 0300 123 2224, Monday to Friday, 8.30am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Somerset Council
Checked on the council's website, November 2026.
Common questions
- Does Elm Tree House provide nursing care?
- No. The Care Quality Commission lists Elm Tree House as a care home without nursing.
- How many beds does Elm Tree House have?
- The Care Quality Commission's register lists 9 beds at Elm Tree House.
- When was Elm Tree House last inspected?
- The Care Quality Commission's latest rating for Elm Tree House was published on 15 March 2023.
- Who runs Elm Tree House?
- Elm Tree House is run by Mrs Z Stacey, Mr M Stacey, Mr & Mrs P M Coggins.
- What is Elm Tree House's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 15 March 2023.
Contact
- Phone
- 01823 322408
- Address
- 4 Kilkenny Avenue, Taunton, TA2 7PJ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Northway House (Good, 0.3 miles away) and Ashleigh House (Good, 0.5 miles away).
Nearest care homes:
- G Northway House Good, 0.3 miles away
- G Ashleigh House Good, 0.5 miles away
- G Westleigh House Good, 0.5 miles away
- G Barley House Good, 0.7 miles away
- G Laural House Good, 0.7 miles away