Humberston House Care Home

The provider and management team were excellent in their leadership of the service with people’s needs, preferences and wishes at the forefront of all they did. They led by example and consistently demonstrated their values which meant people received excellent care tailored to their needs. Robust quality assurance systems were in place which were used to drive improvements in the service.

Staff were a shining example of what it meant to deliver excellent care with their kind, caring and supportive approach. Staff continued to provide this superb support to people and their relatives during people’s time at Humberston House, including during their final days. Staff were empathetic and sensitive to people’s needs whilst promoting their independence. Care plans supported staff to provide bespoke care in line with people’s preferences.

Activities were wide ranging, with incredibly bespoke activities provided to make people’s wishes come true, which had long lasting benefits for them. A wide range of nutritional meals and snacks were available for people at all times, with staff carefully considering how best to present food to make it the most appealing, especially where people required a textured diet. People could have their favourite drinks with their meals, which included alcohol.

People were safe and were supported by sufficient staff with the required skills and knowledge. Risks to people’s safety and wellbeing were effectively managed and their medicines were safely managed. The home was clean and very well maintained. Recruitment processes meant only suitable staff were employed with supervision and training used effectively to develop staff and encourage their progression. Staff enjoyed their roles and working for the registered manager and the provider.

Staff sought consent and respected people’s right to refuse support. Mental capacity assessments were completed and best interest decision meetings held, with people’s relatives and representatives consulted when people were unable to make important decisions for themselves. Staff worked closely with healthcare professionals to ensure people received the care and treatment they needed, when they needed it.