Humberston

Services for people with learning disabilities and or autism are supported The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that was appropriate and inclusive for them.

Staff were recruited safely; all checks were completed to ensure they were safe to work with vulnerable people. They received an induction, training and shadowing prior to starting work. Medicines were managed and administered safely. Records confirmed people had received their medicines as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff cared about the people they were supporting and respected their wishes.

People received person-centred care from kind and caring staff who knew people well. Care plans and risk assessments were in place and regularly reviewed. People and their relatives were involved in decisions about their care and they felt listened to.

People were encouraged to maintain relationships and to access the community to prevent social isolation. They accessed a variety of activities which enhanced their well- being. People and their relatives told us they knew how to make a complaint and were confident these would be dealt with.

The service was well managed. The registered manager and staff had a clear understanding of their roles and responsibilities and staff understood when to escalate any concerns for further investigation and transparency. Quality assurance processes were in place. Regular checks, audits and feedback were reviewed to ensure standards were maintained, and where improvements were required, these were actioned.

For more details, please see the full report which is on the Care Quality Commission website at www.cqc.org.uk