Magna

The service had suitable amounts of appropriately trained staff in place. Staff were knowledgeable and understood individuals support needs. The providers policies, processes and procedures supported people being kept safe from the risk of suffering abuse or coming to avoidable harm.

There were effective processes in place to support people to understand their rights and make decisions. People told us their preferences were respected and the service involved them in developing care and support plans.

Staff respected people’s privacy and dignity and treated them kindness, empathy, and compassion. Visitors to the service were welcomed and encouraged to leave feedback on the care and support provided. Staff promoted people’s independence, communicated with them effectively, and empowered them to have choice and control over their own care, treatment, and wellbeing.

People’s care and support plans reflected their physical, mental, emotional, and social needs including those related to protected characteristics under the Equality Act. People were involved in planning their own care and support. People were supported to access healthcare and other services as necessary. Staff ensured people received information about their care and support that was accessible to them.

The service was well-led by an experienced manager who was supported by the provider to achieve the values and visions of the service. The registered manager and operations manager developed and improved the service ensuring people and staff were involved in the process. The effectiveness of developments and improvements were monitored and shortfalls were quickly addressed. There was an open culture at the service and people were encouraged to speak up. The manager was supportive in addressing any concerns raised.