Granville Gardens Care Home
- Care home
- 67 beds
- No nursing
- Dementia care
- Registered since 2023
- Hinckley, Leicestershire, East Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
18 months
since the latest rating was published.
28 of 148
rated care homes in Leicestershire are rated Requires improvement, like this one.
Granville Gardens Care Home: inspection record
Rated Requires improvement in April 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Kingly Croft (Good, 0.4 miles away) and Kingly House (Good, 0.4 miles away).
Nearest care homes:
- G Kingly Croft Good, 0.4 miles away
- G Kingly House Good, 0.4 miles away
- G The Trees Good, 0.6 miles away
- G The Ashton Care Home Good, 0.8 miles away
- G Hinckley Park Nursing Home Good, 0.9 miles away
What inspectors found
From the Care Quality Commission's assessment published 8 April 2025 (assessment visit 13 January 2025). Quoted under the Open Government Licence.
Date of assessment 28 and 29 January 2025. Granville Gardens Care Home is a residential service providing support to older people and those living with dementia and physical disabilities. This is the first assessment for this newly registered service. People were involved in assessments of their needs prior to living at the service. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff reviewed assessments taking account of people’s communication and personal needs. However, care records were not always reflective of their individual health needs. Medicines were not always managed safely. Concerns were identified in relation to infection prevention and control. People were treated with kindness and compassion. They treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people’s needs in a timely way. Staff provided information people could understand. People knew how to give feedback and were confident the provider took it seriously and acted on it. People were involved in planning their end of life wishes, however we identified 1 person’s record contained contradictory information regarding their resuscitation decision. Leaders and staff had a shared vision and culture based on listening, compassion and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback. There was a culture of continuous improvement, however more time was required to embed and sustain the improvements made. Governance processes were in place but were not always effective in identifying the concerns found during this assessment. The provider was in breach of the legal regulations relating to safe care and treatment, and good governance. We have asked the provider for an action plan in response to the concerns found at this assessment.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated Requires Improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to people’s safe care and treatment, and the ways people’s medicines were managed.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this newly registered service. This key question has been rated Good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated Requires Improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 8 April 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 8 April 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Samantha Bell
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Acacia Care (Hinckley) Ltd
- Ownership type
- Organisation
- Companies House number
- 13877619 (opens Companies House)
Getting help from Leicestershire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Leicestershire County Council
- Ask for a care needs assessment
- Phone: 0116 305 0004, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Leicestershire County Council
Checked on the council's website, November 2026.
Common questions
- Does Granville Gardens Care Home provide nursing care?
- No. The Care Quality Commission lists Granville Gardens Care Home as a care home without nursing.
- How many beds does Granville Gardens Care Home have?
- The Care Quality Commission's register lists 67 beds at Granville Gardens Care Home.
- When was Granville Gardens Care Home last inspected?
- The Care Quality Commission's latest rating for Granville Gardens Care Home was published on 8 April 2025.
- Who runs Granville Gardens Care Home?
- Granville Gardens Care Home is run by Acacia Care (Hinckley) Ltd.
- What is Granville Gardens Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 8 April 2025.
Contact
- Address
- Granville Gardens, Hinckley, LE10 0JD Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Kingly Croft (Good, 0.4 miles away) and Kingly House (Good, 0.4 miles away).
Nearest care homes:
- G Kingly Croft Good, 0.4 miles away
- G Kingly House Good, 0.4 miles away
- G The Trees Good, 0.6 miles away
- G The Ashton Care Home Good, 0.8 miles away
- G Hinckley Park Nursing Home Good, 0.9 miles away