Kingly Croft

People's consent to care was obtained. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were enough experienced and qualified staff to safely meet people's needs. Staff knew people well and were kind and considerate when delivering care. Where we identified an issue with overnight staffing this was immediately resolved.

Processes were in place to safely manage risks associated with people's care. Care plans and risk assessments were reflective of people's needs. Where people's needs changed prompt action was taken to ensure their health and well-being were maintained.

Staff were safely recruited, and people were involved in the providers recruitment process.

People were provided with a safe and homely place to live. Improvements to the environment had been made and a refurbishment plan was in place.

They were provided with a balanced diet and support from healthcare professionals was sought when required.

People were protected from the risk of infectious diseases as far as practicably possible. A robust infection control policy was in place and staff followed guidance in relation to COVID-19.

People's medicines were managed safely. Staff had received training in medicines management and their competency had been checked.

The registered manager and provider were open and transparent, and systems and processes were in place

to ensure people received quality care. Where any shortfall was identified action was taken to bring about the required improvement.