44 Stimpson Avenue

People's experience of using this service: • People's relatives told us they felt their relative was safe and well looked after. Relatives we spoke with gave us positive feedback about staff and the registered manager. Comments included, " I can't fault the staff." "The care is excellent and person centred," and, "The managers and staff are great, they contact me every week."

• Guidelines and procedures were detailed in outlining any risks for people and detailed the strategies in place to reduce any behaviours and how to keep people safe.

• Risks to people were regularly assessed, reviewed and safely managed.

• The provider had effective safeguarding and whistleblowing systems and policies in place.

• Staff were aware of how to recognise signs of abuse and were knowledgeable about what to do in the event of any concern being raised.

• People were supported by enough appropriately trained staff.

• Staff had been recruited by a robust process to ensure they had the right skills and attributes.

• People had care plans in place detailing how they liked to be supported.

• People received appropriate support with their medicines.

• People were supported to access healthcare professionals appropriately.

• We saw evidence of mental capacity assessments being carried out as required.

• People and relatives were fully involved in all aspects of care planning where appropriate.

• People were supported to have choice and control over their lives, by a consistent staff team who knew them well.

• Staff were clear in their roles and responsibilities.

• People could be confident that staff were trained to support them, the provider ensured staff had access to training and systems were in place to monitor staff performance.