Christchurch View

The service can accommodate up to 13 people in one adapted building.

Staff were well trained and supported to fulfil their roles. People received the support they required to eat and drink enough, and staff supported people to live healthier lives and access healthcare services.

People's privacy and dignity was maintained. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with respect. Staff provided care and support in a caring and meaningful way. They knew the people who used the service well and had built up kind and compassionate relationships with them. Relatives and friends could visit at anytime and people were supported to visit family and friends.

There were activities for people to participate if they wished and people were encouraged to fulfil their rehabilitation goals. People and relatives, where appropriate, were involved in the planning of their care and support. Care plans reflected people's individual needs and guided staff to provide consistent care.

There was an open culture and ideas to develop and improve the service were welcomed. People and staff were confident if they had a complaint they would be listened to and action taken to address the issue.

There were systems in place to manage the quality of the service and drive improvements. People's feedback was sought and acted upon, and staff were valued.