The Cedar Grange Nursing Home

Safe - This means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered provider. However, the new provider inherited the previous rating of requires improvement. This key question has remained rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed. The provider was in breach of the legal regulation relating to safe care and treatment. Risks were not always identified and health diagnosis’s requiring monitoring required improvement.

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered provider. However, the new provider inherited the previous rating of requires improvement. This key question remains rated requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent. The provider was in breach of the legal regulation relating to dignity and respect. Care was not always provided in the most dignified manner to meet peoples needs.

Caring - This means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered provider. However, the new provider inherited the previous rating of good. This key question has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

Responsive - This means we looked for evidence that the service met people’s needs. This is the first assessment for this newly registered provider. However, the new provider inherited the previous rating of good. This key question has remained rated good.

This meant people’s needs were met through good organisation and delivery.

Well led - This means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered provider. However, the new provider inherited the previous rating of requires improvement. This key question remains rated requires improvement. This meant the service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care. The service was in breach of the legal regulation relating to good governance. Systems and processes were not effective in identifying the concerns we found during this assessment.