Primrose Hill Nursing Home
- Care home
- 50 beds
- Nursing care
- Dementia care
- Registered since 2019
- Wednesfield, Wolverhampton, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Rated Requires improvement at every inspection since 2020.
2 months
since the latest rating was published.
20 of 63
rated care homes in Wolverhampton are rated Requires improvement, like this one.
Primrose Hill Nursing Home: inspection record
Rated Requires improvement in August 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Newcross Care Home (Good, 0.6 miles away) and Pear Tree Lane (Good, 0.6 miles away).
Nearest care homes:
- RI Highcroft Hall Residential Care Home Requires improvement, 0.4 miles away
- G Newcross Care Home Good, 0.6 miles away
- G Pear Tree Lane Good, 0.6 miles away
- RI Meadowcroft Residential Care Home Requires improvement, 0.7 miles away
- – Welbeck House No overall rating, 0.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 3 August 2026 (assessment visit 15 May 2026). Quoted under the Open Government Licence.
Date of assessment: 18 May 2026 to 20 May 2026. Primrose Hill Nursing Home is a nursing service providing care and support to adults with a range of needs, including nursing care, mental health conditions, sensory impairments, physical disabilities and dementia.
- Safe No rating
- Effective Good
- Caring No rating
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
At the time of the assessment, 33 people were living at the service. This assessment was carried out in response to information of concern received by the Care Quality Commission (CQC).
At the previous assessment, the service was found to be in breach of the regulation relating to good governance. At this inspection, some improvements had been made; however, the provider did not consistently demonstrate effective governance systems or audit processes to support oversight. Concerns relating to medicines management had not been identified through the provider’s own systems, and care plans and risk assessments were not always sufficiently detailed or person‑centred to ensure people received appropriate care. As a result, the provider remained in breach of the regulation relating to good governance.
There were sufficient numbers of staff deployed to meet people’s needs. Staff were suitably recruited, trained, and were observed interacting with people in a calm, respectful and compassionate manner. People appeared comfortable in the presence of staff, and some people and relatives provided positive feedback about the care and support they received. Staff demonstrated an understanding of safeguarding procedures and how to support people with their day‑to‑day needs.
The provider had systems in place to safeguard people from abuse and harm. Safeguarding concerns were reported and reviewed appropriately, and the service worked with external agencies where required to support people’s safety. The service also worked with healthcare professionals, including GPs and other specialists, to meet people’s health needs.
The registered manager was open and responsive to feedback during the inspection and took immediate steps to begin addressing the concerns identified.
The provider was in breach of legal regulations relating to safe care and treatment and good governance. Where Care Quality Commission (CQC) takes civil or criminal enforcement action, this information is published on our website following the conclusion of any representations or appeals.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to people’s safe care and treatment and the ways people’s medicines were managed
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement.
This meant people did not always feel well-supported, cared for or treated with dignity and respect.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement.
This meant people’s needs were not always met.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of the legal regulation in relation to governance at the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 3 August 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Caring was rated Requires improvement on 3 August 2026. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Requires improvement on 3 August 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- Well-led was rated Requires improvement on 3 August 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Tashnim Begum
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 14 November 2023. Latest assessment published 3 August 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Primrose Hill Limited
- Ownership type
- Organisation
- Companies House number
- 10564649 (opens Companies House)
Getting help from City of Wolverhampton Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at City of Wolverhampton Council
- Ask for a care needs assessment
- Phone: 01902 551199, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: City of Wolverhampton Council
Checked on the council's website, November 2026.
Common questions
- Does Primrose Hill Nursing Home provide nursing care?
- Yes. The Care Quality Commission lists Primrose Hill Nursing Home as a care home with nursing.
- How many beds does Primrose Hill Nursing Home have?
- The Care Quality Commission's register lists 50 beds at Primrose Hill Nursing Home.
- When was Primrose Hill Nursing Home last inspected?
- The Care Quality Commission's latest rating for Primrose Hill Nursing Home was published on 3 August 2026.
- Who runs Primrose Hill Nursing Home?
- Primrose Hill Nursing Home is run by Primrose Hill Limited.
- What is Primrose Hill Nursing Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 3 August 2026.
Contact
- Phone
- 01902 864627
- Address
- 99 A Old Fallings Lane, Wolverhampton, WV10 8BJ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Newcross Care Home (Good, 0.6 miles away) and Pear Tree Lane (Good, 0.6 miles away).
Nearest care homes:
- RI Highcroft Hall Residential Care Home Requires improvement, 0.4 miles away
- G Newcross Care Home Good, 0.6 miles away
- G Pear Tree Lane Good, 0.6 miles away
- RI Meadowcroft Residential Care Home Requires improvement, 0.7 miles away
- – Welbeck House No overall rating, 0.8 miles away