Newcross Care Home

The care home accommodates people across two floors, each of which has separate adapted facilities. One of the floors specialises in providing care to people living with dementia.

People were supported by staff that took time to find out about their hobbies and interests and supported them to engage in these, while promoting people's independence. The service was flexible and responsive to people's individual needs and preferences. Many activities were available for people to choose from. Care was not rushed, and people were in control of their care. People's end of life preferences and wishes had been considered. People knew how to raise a concern or make a complaint and felt confident this would be addressed.

People were supported by staff that kept them safe from harm or abuse. People received medicines on time and were supported by staff that had been safely recruited. Staff a good knowledge of risks associated with providing people's care including infection control. Staff had received adequate training to meet people's individual care needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive ways possible; the policies and systems in the service supported this practice. People were supported to eat and drink enough and to attend healthcare appointments when needed.

People knew the management team by name. The service sought feedback from people about their care experience to ensure any issues were promptly addressed. The registered manager had a good oversight of the service. Quality assurance systems and processes enabled them to identify areas for improvement. The management team were passionate about providing person centred care.