Ivybank House Care Home
- Care home
- 43 beds
- No nursing
- Dementia care
- Registered since 2024
- Bath, Bath and North East Somerset, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
6 ratings
First rated Good in 2016, most recently Good in November 2025.
11 months
since the latest rating was published.
40 of 48
rated care homes in Bath and North East Somerset are rated Good, like this one.
Ivybank House Care Home: inspection record
Rated Good in November 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Springfield Good, 0.1 miles away
- G Hallmark Midford Manor Luxury Care Home Good, 0.6 miles away
- G Greystones Good, 0.8 miles away
- – Darcy Gardens Not yet rated, 0.9 miles away
- G The Orangery Good, 1 mile away
What inspectors found
From the Care Quality Commission's assessment published 21 November 2025 (assessment visit 16 September 2025). Quoted under the Open Government Licence.
Date of assessment 1 October to 31 October 2025. We visited the care home on 1 October and 8 October 2025. Ivybank House Care Home is a residential care home providing personal care and support to up to 43 older people. At the time of this assessment there were 33 people using the service. Our unannounced assessment was carried out in response to information of concern about the safety of the care being delivered. This assessment was also prompted following concerns raised by health professionals about how the service was not working in partnership to effectively manage people’s health needs. This was a comprehensive assessment, and we reviewed all of the quality statements. This was the first comprehensive assessment for this provider.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
We found no concerns about the safety of care provided. Incidents and accidents had been reported, investigated by the provider and lessons learnt were shared with staff.Staff had the right skills and qualifications to carry out their roles. We found there were enough staff to meet people’s needs. Medicines were managed safely.
The provider and the registered manager team carried our regular quality assurance checks. Staff told us the registered manager and leaders were approachable. Safety checks had been completed for equipment used and fire risks were acted on, assessed and managed.We found care plans were person centred and reflected how people’s needs were met.The service had made improvements to strengthen partnership working with healthcare professionals and health care partners confirmed this.However, people’s records of care did not always reflect what support had been given. The provider confirmed they were aware of shortfalls in record keeping and were actively addressing this with staff.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service. This key question has been rated good.
This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated good.
This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.This is the first assessment for this service. This key question has been rated good.This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Zendrel Moore
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Ivybank Care LimitedBrand: Welford Healthcare
- Ownership type
- Organisation
- Companies House number
- 14852861 (opens Companies House)
Getting help from Bath and North East Somerset Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Bath and North East Somerset Council
- Ask for a care needs assessment
- Phone: 01225 394570, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Support for carers
- Paying for care: Bath and North East Somerset Council
Checked on the council's website, November 2026.
Common questions
- Does Ivybank House Care Home provide nursing care?
- No. The Care Quality Commission lists Ivybank House Care Home as a care home without nursing.
- How many beds does Ivybank House Care Home have?
- The Care Quality Commission's register lists 43 beds at Ivybank House Care Home.
- When was Ivybank House Care Home last inspected?
- The Care Quality Commission's latest rating for Ivybank House Care Home was published on 21 November 2025.
- Who runs Ivybank House Care Home?
- Ivybank House Care Home is run by Ivybank Care Limited.
- What is Ivybank House Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 21 November 2025.
Contact
- Phone
- 01625 417800
- Address
- Ivy Bank Park, Bath, BA2 5NF Map (opens Google Maps)
Compare nearby
- G Springfield Good, 0.1 miles away
- G Hallmark Midford Manor Luxury Care Home Good, 0.6 miles away
- G Greystones Good, 0.8 miles away
- – Darcy Gardens Not yet rated, 0.9 miles away
- G The Orangery Good, 1 mile away