Pinglenook Residential Home
- Care home
- 16 beds
- No nursing
- Dementia care
- Registered since 2024
- Mountsorrel, Leicestershire, East Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
10 ratings
Its last inspection improved it from Inadequate to Requires improvement.
17 months
since the latest rating was published.
28 of 148
rated care homes in Leicestershire are rated Requires improvement, like this one.
Pinglenook Residential Home: inspection record
Rated Requires improvement in May 2025, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Ayeesha-Raj Care Home (Good, 1 mile away) and Quarry Hill Grange Residential Home (Good, 1.2 miles away).
Nearest care homes:
- G Ayeesha-Raj Care Home Good, 1 mile away
- G Quarry Hill Grange Residential Home Good, 1.2 miles away
- RI Quorn Orchards Care Home Requires improvement, 1.3 miles away
- – Bluebell House Not yet rated, 1.3 miles away
- – Highbury Residential Home No overall rating, 1.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 19 May 2025 (assessment visit 28 January 2025). Quoted under the Open Government Licence.
Date of assessment 6 and 7 February and 11 March 2025. Pinglenook Residential Care Home is a ‘care home’ providing accommodation and personal care and support to older people, and people living with dementia. At the time of the assessment, the service was supporting 14 people. This is the first assessment of this service under a new provider. During this inspection we found 1 breach of regulation in relation to good governance of the service. The providers governance systems and processes for auditing and monitoring of the environment, and quality assurance were not always effective. Some of these areas were addressed during and immediately after the assessment. The manager at the time of the assessment had been in post 4 weeks.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
Safely recruited and appropriate numbers of staff, who understood their roles and responsibilities were deployed to meet people’s needs. Staff had completed the required training to ensure they had the skills and competencies to carry out their role effectively and safely.
The service ensured people’s nutritional and hydration needs were met, and medicines were administered as prescribed. People’s needs were assessed with detailed care plans and risk assessments in place which ensured staff had the appropriate information to meet those needs. Positive relationships with healthcare professionals and other stakeholders ensured people’s changing needs were monitored and managed safely.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service for this provider. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about areas of environmental safety.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service under this provider. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service under this provider. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service under this provider. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service for this provider. This key question has been rated requires improvement. This meant the management and leadership was inconsistent. The service was in breach of legal regulation in relation to good governance. Systems and processes in relation to auditing, monitoring and quality assurance were not sufficiently robust.
Questions to ask when you visit
- Safe was rated Requires improvement on 19 May 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 19 May 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Zoe Chappell
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Turnbulls Health Care Limited
- Ownership type
- Organisation
- Companies House number
- 15225693 (opens Companies House)
Getting help from Leicestershire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Leicestershire County Council
- Ask for a care needs assessment
- Phone: 0116 305 0004, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Leicestershire County Council
Checked on the council's website, November 2026.
Common questions
- Does Pinglenook Residential Home provide nursing care?
- No. The Care Quality Commission lists Pinglenook Residential Home as a care home without nursing.
- How many beds does Pinglenook Residential Home have?
- The Care Quality Commission's register lists 16 beds at Pinglenook Residential Home.
- When was Pinglenook Residential Home last inspected?
- The Care Quality Commission's latest rating for Pinglenook Residential Home was published on 19 May 2025.
- Who runs Pinglenook Residential Home?
- Pinglenook Residential Home is run by Turnbulls Health Care Limited.
- What is Pinglenook Residential Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 19 May 2025.
Contact
- Phone
- 01509 813071
- Address
- 229 Sileby Road, Barrow Upon Soar, Loughborough, LE12 8LP Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Ayeesha-Raj Care Home (Good, 1 mile away) and Quarry Hill Grange Residential Home (Good, 1.2 miles away).
Nearest care homes:
- G Ayeesha-Raj Care Home Good, 1 mile away
- G Quarry Hill Grange Residential Home Good, 1.2 miles away
- RI Quorn Orchards Care Home Requires improvement, 1.3 miles away
- – Bluebell House Not yet rated, 1.3 miles away
- – Highbury Residential Home No overall rating, 1.4 miles away