Quorn Orchards Care Home

During this inspection we carried out a separate thematic probe, which asked questions of the provider, people and their relatives, about the quality of oral health care support and access to dentists, for people living in the care home. This was to follow up on the findings and recommendations from our national report on oral healthcare in care homes that was published in 2019 called 'Smiling Matters'. We will publish a follow up report to the 2019 'Smiling Matters' report, with up to date findings and recommendations about oral health, in due course.

Oversight of the service required further development. The provider and registered manager had identified where improvements were required, though not all the concerns we found during the inspection had been identified.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were protected from abuse, systems and processes were in place to identify and report any abuse or harm. Staff were kind, caring and attentive and understood people's individual needs well. There were enough staff deployed to meet people's needs and keep them safe. People and relatives described a responsive, compassionate service led by an approachable and supportive registered manager.