Hartington Road Care Home

We found the following examples of good practice.

● The provider had ensured there was a plentiful supply of personal protective equipment and we saw staff used this appropriately. Cleaning and disinfection products had been changed to meet the new infection control advice.

● Risk assessments had been completed to protect people and any staff who may be at higher risk and measures were in place to support them. Staff were supported by regular information and the option of accessing wellbeing support.

● People were provided with information on areas of keeping healthy and well in a range of formats which included written and visual information.

● Activities within the service had continued though in different formats with increased in house activities to reduce people's risk of isolation.

● Though there were few visitors prior to the pandemic, this had been discouraged by the provider. Visiting has now re-commenced and is planned and completed with people's safety in mind.

● Visits by professional health staff were well planned in advance. Visiting staff were prompted to observe social distancing and the regular changing of personal protective equipment and disinfection of equipment between each person being tested.

● Reviews by social work staff were now all completed on line.

Further information is in the detailed findings below.

The five questions we ask about services and what we found