Spinney Lodge

Medicines were managed effectively. Medicines were administered by trained staff and were stored safely

Staffing levels were sufficient. There were enough trained staff within the service to ensure people's planned care needs were met. Staff recruitment procedures ensured that appropriate pre-employment checks were carried out.

The service was clean, tidy, and staff followed infection control procedures.

People's needs were fully assessed and understood by staff. Care plans reflected people's individual needs.

People's food and drink preferences were detailed in care plans. Meal plans detailed a variety of choices for people to eat and drink. Any dietary requirements were documented and observed by staff.

People had access to any healthcare appointments they needed, staff supported people in this area as required.

Staff treated people with respect and dignity, and feedback we received from people and relatives was positive about the care they received. A complaints system was in place and people knew how to use it. We observed positive interactions between people and staff.

There was a registered manager in place and staff felt supported by them. Audits and checks were in place that identified errors, and actioned improvements.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People's independence was promoted, care was person centred and staff

understood people's needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.