Stratfield Lodge Residential Home

People were protected from the risk of harm and abuse; safeguarding processes were clear and robust. Risks to people were assessed, reviewed and managed well to ensure they remained safe. People were supported to understand and manage risk. Care plans were detailed and provided sufficient guidance to staff to keep people safe. There were sufficient and appropriately trained staff in place to support people. People can only be deprived of their liberty to receive care and treatment when this is in their best interests and legally authorised under the Mental Capacity Act 2005 (MCA). In care homes, and some hospitals, this is usually through MCA application procedures called the Deprivation of Liberty Safeguards (DoLS). We checked whether the service was working within the principles of the MCA, whether appropriate legal authorisations were in place when needed to deprive a person of their liberty, and whether any conditions relating to those authorisations were being met.

People told us staff were kind, compassionate, caring and supported them to maintain their independence. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff knew people well as individuals and knew what their preferences, likes and dislikes were. People were supported to follow their interests and staff supported them to see health professionals if this support was needed. People were involved in their care and were treated equally and fairly. Care plans gave a good overview of people's support needs and people and relatives were asked to feedback about the service on a regular basis. The service worked closely with other health and social care professionals to provide a consistent service that was tailored to individual needs and preferences.