Surrey Oaks Nursing Home
Care home with nursing, Sutton, 33 beds
Good
Rated on
Rating from the Care Quality Commission.
Surrey Oaks Nursing Home: inspection record
Rated Good in December 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 8 times since 2015. First rated Requires improvement in 2015, most recently Good in December 2025.
Its last inspection improved it from Requires improvement to Good. The latest rating was published 10 months ago.
How it compares locally
- One of 58 Good care homes in Sutton, out of 63 with a rating.
- Larger than 8 in 10 care homes in Sutton.
What inspectors found
From the Care Quality Commission's assessment published 10 December 2025 (assessment visit 16 July 2025). Quoted under the Open Government Licence.
Date of assessment: 30 July 2025 to 26 August 2025. Surrey Oaks Nursing Home is a care home for up to 33 older people and younger adults, including those with dementia. We undertook this assessment in response to concerns about the service.
Safety concerns were investigated in line with a clear policy and procedure and lessons were learned as needed. Safe systems of care were maintained in cooperation with healthcare partners. There were enough qualified, skilled and experienced staff, who received effective support, supervision and development. People’s medicines were administered safely. The provider was appropriately managing the risks to people’s health and safety. The provider had plans in place to make the environment more dementia friendly.
Read the full summary
Assessments of people’s needs were conducted, which included people’s preferences in relation to their care. The provider ensured they met people’s requirements and ensured their care was delivered in line with their valid consent.
The provider treated people with kindness and empathy and respected their privacy and dignity. The wellbeing of staff was promoted and supported. The provider understood the diverse health and care needs of people and their local communities. They provided up-to-date information in different formats depending on people’s needs. The provider was able to support people to plan for important life changes, including at the end of their life.
The provider had a shared vision, strategy and culture and had inclusive leaders at all levels. The provider fostered a positive culture, valued diversity and encouraged staff to speak up. The provider had clear responsibilities, roles, systems of accountability and good governance.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service. This key question has been rated Good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated Good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | 28 Salisbury Road, Carshalton, SM5 3HD |
|---|---|
| Neighbourhood | Carshalton, Sutton |
| Phone | 020 8669 2592 |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Jesmund Care Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10877826 (opens Companies House) |
Jesmund Care Limited runs 3 services in London. 3 are rated Good or Outstanding.
Other services run by Jesmund Care Limited
- G Grennell Lodge Nursing Care Home Care home with nursing, SuttonGood
- G Jesmund Nursing Home Care home with nursing, SuttonGood
Nearest alternatives
- G Amethyst Care Home Care home, 0.1 miles awayGood
- G Wallace Crescent Care home, 0.2 miles awayGood
- G Living Ambitions Limited - 89 Grosvenor Avenue Care home, 0.2 miles awayGood
- G Gable Lodge Care home, 0.4 miles awayGood
- G Hemmet House Care home, 0.4 miles awayGood
Getting help from London Borough of Sutton
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Sutton
- Ask for a care needs assessment
- Phone: 020 8770 5000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Sutton
Checked on the council's website, November 2026.
Common questions
- Does Surrey Oaks Nursing Home provide nursing care?
- Yes. The Care Quality Commission lists Surrey Oaks Nursing Home as a care home with nursing.
- How many beds does Surrey Oaks Nursing Home have?
- The Care Quality Commission's register lists 33 beds at Surrey Oaks Nursing Home.
- When was Surrey Oaks Nursing Home last inspected?
- The Care Quality Commission's latest rating for Surrey Oaks Nursing Home was published on 10 December 2025.
- Who runs Surrey Oaks Nursing Home?
- Surrey Oaks Nursing Home is run by Jesmund Care Limited. It runs 3 services in London.
- What is Surrey Oaks Nursing Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 10 December 2025.