Escan Manor

At our previous assessment, the service was rated as Requires Improvement. At this assessment, we found the overall rating of the service has changed to Good.

At our last assessment, we found three breaches of the regulations in relation to safe care and treatment, safeguarding and governance. The service had made improvements and was no longer in breach of these regulations. There were appropriate systems and processes in place to manage risks to people and to manage safeguarding concerns. Improvements in governance systems were identified. However, we have identified a new breach in relation to failing to send statutory notifications.

The service had a new manager in post since December 2025. Staff told us the current management team had impacted positively on the service, and all felt confident about the future direction of Escan Manor.

Staff understood safeguarding processes and the service management had escalated concerns where required. We received mixed feedback about the number of staff on duty. Staff told us that they felt staffing levels were appropriate but unplanned sickness could be problematic. Staff were recruited safely when they started their employment. Infection control processes were monitored, and the home was clean and well presented. There were systems to record accidents and incidents; however, improvements were needed to ensure learning from events was undertaken in relation to safeguarding and complaint management. Systems to manage medicines had improved.

Staff received an induction, training, supervision and appraisal to enable them to meet people’s needs. We received mixed feedback from staff about the quality of the induction. People’s needs relating to eating and drinking were monitored and risk relating to malnutrition or dehydration was escalated where needed.

People were cared for respectfully and treated as individuals. Staff communication with people was positive and relatives generally spoke highly of the service provided. Staff sought consent from people before providing care and support. Where required, appropriate records and processes to ensure decisions were taken in people’s best interest were completed.

There were improvements identified in governance arrangements. The service manager and senior staff demonstrated an understanding of where improvements were required, particularly in relation to seeking feedback from people and their relatives. There was a service improvement plan in place to continually develop and improve. The provider had strengthened auditing and oversight arrangements to achieve and sustain long‑term improvement.

We have asked the provider for an action plan in response to the concerns found at this assessment.