Greenslades Nursing Home

Peoples' experience of using this service and what we found People told us they felt safe with staff. Healthcare professionals spoke positively of the service and the care and treatment provided. Risks of abuse to people were minimised because the service had safeguarding systems and processes. Staff understood safeguarding reporting processes.

The environment was safe. Health and safety checks, together with effective checks of the environment were completed. People's medicines were safely managed, pre-employment recruitment checks were undertaken and there were sufficient staff on duty.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. There were systems in place that ensured people who were deprived of their liberty were done so with the appropriate legal authority. Where people who were assessed as lacking capacity and had decisions made in their best interest, accurate records were maintained.

Staff treated people with dignity and respect and were caring. Staff understood the needs of the people they supported and aimed to achieve good outcomes for people through working together effectively as at team. Feedback we received from people living at the service was positive about the care they received and the staff that supported them.

People, their relatives and healthcare professionals gave us positive feedback about the quality of care people received. The feedback about the registered manager from people and staff was positive. There were systems to obtain feedback from people, their relatives and staff. Quality monitoring systems were in place at service and provider level.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk