Watlington and District Residential and Nursing Home

People's experience of using this service: There was an extremely cheerful and welcoming atmosphere in the service. People were recognised as individuals and were supported by staff who valued people for their uniqueness. People were encouraged to be as independent as possible and staff went to exceptional lengths to ensure people achieved their chosen outcomes.

People enjoyed a wide range of activities that were individual and others that involved relatives, visitors and staff. It was clear from photographs and feedback that these were wonderful events and promoted strong, meaningful relationships.

The management team were totally committed to providing a high-quality service that valued and respected everyone. The registered manager was dedicated to their role and demonstrated the values of the service at all times. Feedback was overwhelmingly positive about the management team and staff.

Staff were extremely well supported and showed great dedication to people, relatives and other staff. This created a service with a 'family' atmosphere which was commented on in the feedback we received and our observations during the inspection.

There were systems in place to ensure people were supported in a way that kept them safe whilst recognising their rights to choice and control.

People and relatives were complimentary about the food they received and enjoyed a wide variety of menu choices to meet their individual needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The service met the characteristics of Outstanding in Responsive and Well Led and Good in Safe, Effective and Caring.