Asra House Residential Care Home

We found the following examples of good practice.

Visiting procedures were robust to reduce the risk of COVID-19. All visitors were required to show a negative COVID-19 test, their temperature was taken, and a COVID-19 risk assessment was completed before they entered the service. Professional visitors were also required to show their COVID-19 vaccination passport.

Personal protective equipment (PPE) was worn by all visitors and staff. Specific rooms were used to put on and take off PPE safely. Staff were seen to wear PPE following best practice guidance,

People had been supported to maintain contact with friends and family during the pandemic. This was via window visits, telephone calls, face time calls and face to face visits in line with government guidance.

The service was clean and hygienic and infection prevention and control, best practice guidance was maintained. This included regular cleaning of high touch areas.

Staff had received training in infection prevention and control best practice guidance and their ongoing competency and compliance was assessed. Information and ongoing government guidance in the management of COVID-19 was shared with staff.

Staff participated in the testing and vaccination programme. They had access to ongoing support and to an employee wellbeing service.

People had been supported to participate in the COVID-19 testing and vaccination programme. People's individual risks in relation to COVID-19 had been assessed. COVID-19 care plans had been developed that provided staff with guidance about people's care and support needs.

People and their relatives received regular newsletters and contact. This kept them informed of COVID-19 government guidance and the provider's internal procedures. Information was provided in alterative formats including different languages.

Isolation, cohorting and zoning was used to manage the spread of infection. This meant people self-isolated in their bedrooms rooms where necessary. The registered manager confirmed COVID-19 had not had a negative impact on staffing.

The five questions we ask about services and what we found