Okeley Care Home

Suitable arrangements were in place to keep people safe. Policies and procedures were followed by staff to safeguard people and staff understood these procedures. Risks to people were identified and managed to prevent people from receiving unsafe care and support.

Medicine arrangements ensured people received their medicines as prescribed. People were protected by the provider's arrangements for the prevention and control of infection.

There were enough staff to meet people's needs. Staff were recruited safely. Suitable checks were undertaken to ensure the right staff were employed to care for people. Arrangements were in place for learning and making improvements.

Suitable arrangements were in place for staff to receive a robust induction, appropriate training, and regular supervision. People's dining experience was positive, and their nutrition and hydration needs were met. The service ensured people received appropriate healthcare support from healthcare services. The service worked together with professionals and other organisations to ensure people received coordinated care and support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with care, kindness, dignity, and respect. People received care and support that met their needs and preferences. Staff had a good knowledge and understanding of people's specific care and support needs, how they wished to be cared for and supported. The rapport between staff and people using the service was positive.

People had a personalised care plan describing their specific needs, wishes and preferences. Activities and events were provided to meet people's social and leisure needs and to reduce isolation. Systems were in place to ensure people were cared for at the end of their life.

Complaints were investigated and managed. People were involved in the development of the service. Robust arrangements were in place for the oversight of the service and to monitor the quality of the service

provided.