The Lawns Care Home

We found the following examples of good practice:

People were supported to stay in contact with family and friends, in line with national guidelines. There was a dedicated, adapted room for visits, which was accessed separately from the garden. The service was part of a project being run by the provider to look at how they could promote people's human rights through their visiting arrangements.

Staff used technology positively to minimise the risk of infection. We observed a video call with a health professional to look into concerns about a person's oral care. Staff used technology positively to involve the person in the discussion.

Cleaning staff used an updated checklist with the key contact points which needed to be cleaned to help minimise the risk of infection. The list was practical and easy to follow. Senior staff used this list as part of their quality checks. We found a good level of cleanliness during our visit to the service.

Morale was good at the service, with staff committed to promoting people's wellbeing, under challenging circumstances.

Further information is in the detailed findings below.

The five questions we ask about services and what we found