Tenterden House Care Home

We found the following examples of good practice.

● The service was receiving professional visitors with robust infection control procedures in place. Visitors were provided with a designated preparation area on arrival in which they were provided with guidance, personal protective equipment (PPE) and a health screening questionnaire was completed. Each visitor also had their temperatures checked by staff on arrival.

● The service had been imaginative when looking at events for people. For example, jazz and opera bands played in the gardens for people. The registered manager had gone the extra mile to ensure that people were able to see their family. An example of this was, the service organising people to move to other parts of the home where there was access to the garden from their bedroom. Where people had been at the end of life the service has listened to people's wishes and supported them to see their loved ones. This helped the feeling of loneliness or isolation. The registered manager spoke about incentives for staff to ensure that they were supported through the difficult time.

● The provider had developed a robust package of policies, procedures and guidance for locations which the registered manager had successfully implemented at the location.

Further information is in the detailed findings below.

The five questions we ask about services and what we found