Allington Court Care Home

People's experience of the service and what we found: The management team completed risk assessments associated to people's risks, however these were not always detailed and, in some cases, where risk were present staff were not aware of these.

The provider collated information in relation to incidents and accidents. Although the management team had recently analysed this and started to implement actions to try and mitigate the risk this had not been recognised sooner and other contributing factors was not considered to reduce the risk, such as people not having their walking aids present or having call bells to call for assistance.

People were not always supported to have maximum choice and control of their lives and staff did not always support them in the least restrictive way possible and in their best interests. We recommend the provider reviews the use of the use of potential restrictive practices such as, call bells and bed sensors across the service to ensure these are appropriately used and regular reviews are completed

People received medicines when they needed it. The provider operated safe recruitment processes.

Managers completed quality audits which covered all aspects of care, and filtered through to an action plan, the management team had highlighted some of the areas we identified for improvements, However, some of these audits did not identify failings in the quality of care.

The management team had started taking actions on the information found at the inspection. In addition, they had put additional resources in the service to drive improvements.

Relatives felt their family members were being supported well and the management team were responsive.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk