Bricket Wood Care Limited

Right Support Staff were aware of people's strengths and what they could do and supported people to make their own choices about their care and support needs. People were being supported by staff to be actively involved and engaged in cooking and completing their own household tasks. People valued these opportunities and they helped to maximise people's independence. The service had worked hard since the last inspection and improved staff knowledge had supported positive improvement. Staff learned from incidents and how they might be avoided or reduced, although this was not embedded within the day to day management of the service. Staff followed safe practices when wearing personal protective equipment (PPE). Improvements had been made to the environment people lived in to ensure it was clean, supported their needs, was well maintained and appropriate equipment was in place.

Right Care People experienced an improved quality of care. People and their families told us staff were kind and supported them well. Staff understood how to protect people from poor care and abuse, they had received training on how to recognise and report abuse, and were able to tell us when they would report any concerns. We observed staff interacting with people in a kind and compassionate way and in a way that promoted people's independence. Staff and people worked together and were continuing to develop positive risk assessing to encourage more positive risk taking and independence.

Right culture People did not always have risk assessments fully completed to support their support needs. Staff were knowledgeable about the risks to people and were able to mitigate those risks, For example, people at risk of harm People were supported by staff who continued to undergo training to deliver best practice in relation to supporting people with a learning disability. Although further training was required to ensure staff had all the right skills.

The service had a recent change in management which had been positive in bringing about the improvements in the service. People and staff were very positive about the manager. Work had been undertaken to improve the providers quality assurance system, but actions were not always documented, and some audits were not in place. This did not have an impact on people's care. People's opportunity to lead inclusive and empowered lives had improved since the last inspection. This is because staff knowledge and understanding had improved, and management led the development of an open and transparent culture. Managers understood that further work was needed.