Birchwood Bungalow

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

Only one person living in the home had limited verbal communication skills. The other people who used the service were unable to communicate verbally due to their complex needs. People`s relatives told us, people received care and support from staff in a safe way and caring way.

People`s care plans reflected their needs but also their likes, dislikes and preferences. Positive behaviour support plans were used by staff to promote people`s wellbeing by understanding their behaviours and pre-empt any incidents.

Risk assessments were in place to give staff guidance on how to help people stay safe when out in the community or in the home receiving care and support. People`s dietary needs were met and if they required support from health care professionals staff involved them. People had planned annual health checks.

Relatives told us they always found staff caring and respectful towards people. They felt confident that if

they raised any concerns the management in the home would take those seriously and resolve them.

Staff used a range of communication tools to help people express their views, likes and dislikes. Staff felt supported by the registered manager and the provider`s operations manager. They received training relevant to their roles and regular supervisions.

The provider began work to refresh and improve the environment people lived in. the work was effectively planned, and risk assessed to ensure minimal disruption to people`s normal routines.

A number of methods were used to assess the quality and safety of the service people received and continuous improvements were made in response to the findings.