Cloisters Care Home
Care home with nursing, Hounslow, 58 beds
Requires improvement
Rated on
Rating from the Care Quality Commission.
Cloisters Care Home: inspection record
Rated Requires improvement in April 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 9 times since 2015. Rated Inadequate in 2015, then Requires improvement in 2015, 2016 and 2017, then Good in 2018 and 2020, then Requires improvement in April 2025.
Its last inspection moved it down from Good to Requires improvement. The latest rating was published 18 months ago.
How it compares locally
- One of 3 Requires improvement care homes in Hounslow, out of 28 with a rating.
- Larger than 7 in 10 care homes in Hounslow.
What inspectors found
From the Care Quality Commission's assessment published 5 April 2025 (assessment visit 7 January 2025). Quoted under the Open Government Licence.
Cloisters Care Home is a ‘care home’ with nursing. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises, and the care provided, and both were looked at during this assessment. The service was registered for up to 58 older people. At the time of our assessment, 49 people were living at the service.
Date of assessment: 25 February 2025.
Read the full summary
The last rating of the service was requires improvement (published 25 March 2024) when we identified breaches of Regulations relating to person-centred care, safe care and treatment, staffing and good governance. We told the provider to make improvements. This assessment was conducted to follow up on their action plan. While the provider has been working on their action plan not enough improvements have been made and they were still breaching Regulations relating to safe care and treatment, staffing and good governance. We have asked the provider to complete new action plans to tell us about further improvements.
Medicines were not always managed effectively. Staff did not always have the plans to help them manage risks and support people who became anxious and acted in a way which impacted others. There were not always enough staff deployed to meet people’s needs. The provider had systems to identify and monitor when things were not working and for improving the quality of care. However, these had not always led to enough improvements.
People’s needs were assessed and planned for. The staff were appropriately trained and were kind, caring and supportive. Staff knew people well. The provider worked closely with other professionals to deliver person-centred care. People received good support with their nutrition, health needs and personal care. There were a range of different social and leisure activities available.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The provider was previously in breach of the legal regulation in relation to safe care and treatment. There were not enough improvements found at this assessment, and the provider remained in breach of this regulation.
The provider was previously in breach of the legal regulation in relation to staffing. There were not enough improvements found at this assessment, and the provider remained in breach of this regulation.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant the service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The provider was previously in breach of the legal regulation in relation to good governance. There were not enough improvements found at this assessment, and the provider remained in breach of this regulation.
Questions to ask when you visit
- Safe was rated Requires improvement on 5 April 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 5 April 2025. Ask about changes in management and what has changed since the report.
- Ask how nursing cover works at night and at weekends.
Contact and registration details
| Address | 70 Bath Road, Hounslow, TW3 3EQ |
|---|---|
| Neighbourhood | Hounslow town, Hounslow |
| Phone | 020 8538 0410 |
| Registered manager | Betty Madamidola |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 15 inspection reports, latest 2 December 2020 (opens the Care Quality Commission website) Latest assessment published 5 April 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Advinia Health Care LimitedBrand: Advinia Healthcare |
|---|---|
| Ownership type | Organisation |
| Companies House number | 03446822 (opens Companies House) |
Nearest alternatives
- G Dimensions The Mulberries Care home, less than 0.1 miles awayGood
- G 49 Bath Road Care home, less than 0.1 miles awayGood
- G Grosvenor House Care home, 0.3 miles awayGood
- – The White House Care home, 0.5 miles awayNot yet rated
- G Elysium Care Partnerships Limited - 13 Alexandra Gardens Care home, 0.5 miles awayGood
Getting help from London Borough of Hounslow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hounslow
- Ask for a care needs assessment
- Phone: 020 8583 3100, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Support for carers
- Paying for care: London Borough of Hounslow
Checked on the council's website, November 2026.
Common questions
- Does Cloisters Care Home provide nursing care?
- Yes. The Care Quality Commission lists Cloisters Care Home as a care home with nursing.
- How many beds does Cloisters Care Home have?
- The Care Quality Commission's register lists 58 beds at Cloisters Care Home.
- When was Cloisters Care Home last inspected?
- The Care Quality Commission's latest rating for Cloisters Care Home was published on 5 April 2025.
- Who runs Cloisters Care Home?
- Cloisters Care Home is run by Advinia Health Care Limited.
- What is Cloisters Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 5 April 2025.