Dimensions The Mulberries

What inspectors found

From the Care Quality Commission's assessment published 5 October 2024 (assessment visit 1 August 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   Some aspects of the service were not safe. We observed an incident where staff did not follow guidelines when administering medicines. We also found some medicines records were not clear or accurate. We identified some risks had not been identified or mitigated, including cleaning products which were not properly secured. We discussed these with the registered manager, and they took action to rectify these and put in place strategies to prevent reoccurrence. They sent us assurances and evidence of this action.

   There were enough suitable staff, and they were well trained and supported. People lived in a well maintained and clean environment. The staff worked together to learn when things went wrong and make improvements to the service.

2. Effective

   GGood Good

   People's needs were assessed and planned for. The provider found ways to offer people choices and to understand these. Where people did not have the mental capacity to make decisions, the provider had assessed this, worked with people's representatives to make decisions in their best interests and obtained authorisations for any restrictions.

   We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

3. Caring

   GGood Good

   Staff were kind, caring and polite. People were treated with dignity and respect. Staff responded to their immediate needs and were attentive. People took part in a range of different social activities which reflected their interests and choices. The staff felt well supported and empowered.

4. Responsive

   GGood Good

   People received person-centred care which met their needs. The provider listened to and involved people in making decisions about their care and the service. People's equality and diversity needs were met.

   We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

5. Well-led

   GGood Good

   There was a positive and inclusive culture. People using the service and staff were valued and able to contribute to organisational developments. The registered manager was experienced. Staff found them supportive. There were systems for auditing and checking the quality of the service. These were effectively operated. The provider could demonstrate they made improvements in response to their own audits and feedback from others.