Waterfield Supported Homes Limited

People told us they were treated with respect and listened to by staff. People were involved in making day to day choices about how they spent their time, including access to in house activities. People felt safe living in the service and were able to approach managers if they had any concerns.

The provider ensured that key safety checks were carried out around the service and had risk management plans in place to mitigate risks to people's wellbeing. The provider had implemented a new recording system to ensure that people's needs were suitably assessed and monitored, however systems of audit did not always address issues with the cleanliness of premises.

The service engaged people in the running of the service and held regular residents meetings. People told us they were comfortable approaching managers if they had any concerns. Staff spoke of feeling well supported by staff and had received key training and supervision.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. There were suitable processes to ensure that restrictions on people's liberty were applied legally.

People received their medicines safely by staff who had the right skills to do so; we have made a recommendation about how the provider maintains records of medicines administration.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk