Bedford Charter House

People were safe living at the service and staff had a good understanding of safeguarding and what to do if they had any concerns. Risks to people were assessed and measures were put in place to mitigate risks as far as possible. There were enough suitably trained staff to support people safely. People were supported safely with their medicines. Staff were trained and knew how to promote good infection control. Incidents an accidents were reviewed for any lessons that could be learned and these were shared with the staff team.

The provider and registered manager promoted a positive culture at the service. People, their relatives and the staff team were encouraged to feed back about the service and felt their suggestions were listened to. The management team completed audits to monitor the quality of the service and took action if areas for improvement were found. The staff teams worked with external professionals to promote good outcomes for people. People and their relatives were positive about the way the service was managed and the support that they received.